Returns & Shipping

Don't worry. All items purchased through Playback Video Games come with a warranty.

If you made a shipped purchase online and have any problems or questions with your online order, please feel free to contact us via email.

If you made a purchase at one of our storefronts, email us here or visit the place of purchase.

 Return Policy - In Store and Pickup

• Receipt MUST be present when making a return.
• Cash refunds will only be given within 3 business days of purchase if the item is defective when purchased and non-repairable or replaceable. Store credit will be offered after three business days.
• Games that are defective AT TIME OF PURCHASE are returnable within 20 DAYS OF PURCHASE.

• Brand new games will be offered with store credit and are returnable only if unopened and in original packaging within 7 days.

• All used systems carry a 30 day warranty and are replaceable ONLY IF DEFECTIVE WHEN PURCHASED.

• New systems are non-returnable. In the event that a new system is defective, contact the manufacturer for warranty repair.