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Returns & Shipping

Don't worry. All items purchased through Playback Video Games come with a warranty.

If you made a shipped purchase online and have any problems or questions with your online order, please feel free to contact us via email.

If you made a purchase at one of our storefronts, email us here or visit the place of purchase.


 Return Policy - In Store and Pickup

  • Receipt MUST be present when making a return.
  • Cash refunds will only be given within 3 business days of purchase if the item is defective when purchased and non-repairable or replaceable. Store credit will be offered after three business days.
  • Games that are defective AT TIME OF PURCHASE are returnable within 20 DAYS OF PURCHASE.
  • Brand new games will be offered with store credit and are returnable only if unopened and in original packaging within 7 days.
  • All used systems carry a 30 day warranty and are replaceable ONLY IF DEFECTIVE WHEN PURCHASED.
  • New systems are non-returnable. In the event that a new system is defective, contact the manufacturer for warranty repair.
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